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Features

Everything your team needs to talk to customers

Messaging, CRM and automation in one workspace - so nobody switches between phones, inboxes and spreadsheets again.

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Core features

Shared team inbox

Every customer, every channel, one queue

WhatsApp, Instagram, Facebook, Telegram, email and your website chat land in one realtime inbox your whole team works from.

  • Assign, prioritise, snooze and resolve in a click
  • Internal notes with @mentions that customers never see
  • Quick replies, scheduled messages and live typing and presence
  • Contact details, tags and lead stage beside every thread
Automation, chatbots and AI

Let the routine run itself

Draw workflows on a visual canvas: a message arrives, a lead changes stage, a tag is added - and the right thing happens, every time.

  • Triggers for messages, contacts, leads, comments, schedules and external events
  • Send messages and emails, assign agents, tag, create leads and tasks, call webhooks
  • Chatbots with a built-in simulator and a clean handoff to a human
  • AI replies grounded in your own knowledge base
Campaigns and templates

Reach thousands, hear back from each one

Send approved WhatsApp templates to a filtered audience, see the reach and cost before you launch, and watch delivery live.

  • Audience estimates and a cost estimate held against your wallet
  • Schedule, pause, resume or cancel at any point
  • Per-recipient delivery, reads and replies - replies land in the inbox
  • WhatsApp template builder with variables

Connect every channel your customers already use

  • WhatsApp Business
  • Instagram
  • Facebook Pages
  • Telegram
  • LinkedIn
  • Email
  • Web chat
And much more

Built for the whole customer journey

From the first message to the repeat order, every step lives in the same workspace.

  • CRM and pipelines

    Kanban pipelines, lead capture rules, follow-ups and a calendar. Turn any chat or comment into a lead.

  • Contacts that stay clean

    Import, tag, add custom fields and merge duplicates. One contact across every channel they use.

  • Social publishing

    Publish posts, read their insights and answer comments from the same workspace.

  • Reports that matter

    Response times, team performance, campaign results and spend - with exports when you need them.

  • Website chat widget

    Paste one script tag, match your brand in the designer and talk to visitors live.

  • Teams and routing

    Teams, routing rules, business hours and custom roles so every chat reaches the right person.

Security and control

Your customers trust you. You can trust us.

Serious access control for a workspace your whole team shares.

  • Two-factor sign-in

    Authenticator apps, trusted devices and one-time sign-in codes.

  • Custom roles

    Decide exactly who can see, send, export and change settings.

  • Audit log

    Every sensitive change is recorded with who made it and when.

  • Your data, exportable

    Export your workspace data whenever you need it.

  • Workspace isolation

    Every business's data is kept separate from every other.

  • Session control

    See active sessions and sign devices out remotely.

Bring every conversation into one place

Set up your workspace today and give your team one inbox for every channel.

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