1. Free trial
Every new workspace starts with a free trial. No payment is taken to start it, so there is nothing to refund. If you do not choose a plan before the trial ends, the workspace is paused - nothing is charged.
2. Cancelling your plan
- Workspace owners can cancel at any time from Settings → Billing → Subscription.
- Cancellation stops the next renewal. You keep full access until the end of the period you have already paid for.
- You can undo a cancellation any time before the period ends.
- After the period ends the workspace is paused and later deleted after a retention period. Export anything you need before then.
3. Subscription charges
Plan charges cover a billing period that has already started, so they are not refunded when you cancel or downgrade part-way through - the plan simply runs until the period ends.
When you upgrade, you pay only the prorated difference for the rest of the current period.
4. Wallet top-ups
Money you add to your wallet pays for your subscription and usage such as WhatsApp conversation charges.
- Unspent wallet balance from a top-up can be refunded, in full or in part, on request.
- Refunds go back to the original payment method through Razorpay. A refund cannot exceed the amount of the original top-up.
- Balance already spent on subscription or usage charges cannot be refunded.
5. Duplicate or incorrect charges
If you were charged twice or charged in error, contact us with the payment reference and we will investigate and refund any amount charged incorrectly.
6. How long refunds take
Once a refund is approved it is sent to Razorpay straight away. It usually reaches your account within 5-7 business days, depending on your bank or card issuer.
7. Requesting a refund
Write to us from the email address of the workspace owner, with your workspace name and the payment reference. We aim to reply within two business days.
Contact us
Questions about this document, a data request or a grievance - reach Qubit here:
All the ways to reach us